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About Precision Measurement, Inc.

We are a privately held commercial Metrology Laboratory founded in 1984 located in the heart of Silicon Valley offering value added superior quality services.

We provide calibration and repair services for a wide range of electronic, mechanical, physical dimensional, analytical test and measurement equipment. We support equipment from a large array of manufacturers (OEM) as well as custom designed and built test fixtures. We offer quick turnaround time, on-site services, depot services with pick-up and deliveries and customized agreements.

Our founders are still involved in daily operations, to which ensure that the philosophy and quality policy on which we were founded remains as true today as it was at our inception. We monitor our customer satisfaction rate and introduce improved methods to consistently delivering our customers outstanding Service, Quality and Added-Value.

Our standards are NIST traceable and our quality system is certified to the ISO 9001:2008 standard. We are an ISO/IEC 17025 Accredited Laboratory (ACLASS) in many areas of discipline and we continue to increase our scope of accreditation. We meet the laboratory requirements of both ANSI/NCSL Z540-1 and cGMP requirements for calibration. We understand that it is not only important to comply with National and International calibration requirements; it is just as important to meet each customer’s unique service and quality requirements at a reasonable cost.

"...I would like to express our sincere appreciation for the extraordinary response by your organization..."

"...PMI continues to provide the highest level of service at each and every opportunity..."

"...I wanted to thank PMI for repairing and turning the unit much earlier than originally quoted."

"...I would like to thank your technician, he not only calibrated and returned the instrument within 24 hrs., but he also repaired the connector and I didn't even had to ask."

"...best supplier to our company...best customer service I have ever experienced in my 20 years as Quality Manager."

"...very accommodating and were willing to meet our very tight timeline - even during the holiday season."

"...Once again this year PMI has done an efficient and exceptional job in quoting, scheduling, documenting, calibrating and shipping/delivering our test equipment."

"...I would like to express our sincere appreciation for the extraordinary response by your organization."

"I appreciate all the work PMI staff has done. PMI is a very professional company."

"I must say that PMI has the BEST customer service of any company I have dealt with! No kidding."

We believe it takes a positive customer-driven attitude to successfully satisfy customers consistently. While others talk about it, we are providing it. We welcome you to browse our website to learn more about our service, or to contact our Sales Department to learn how our services can benefit your company.

Our employees are part of a team creating a strong and vital service. The service team consisting of a Sales Representative, Account Manager (Customer Service), Quality Manager and Technical Support working together in providing our customer with updated information pertaining to their equipment and services. The team objectives are: Commitment, Responsiveness, Pro-active and going beyond the norm.

Our staff members work with customers and each other as helpful and interactive partners to solve problems and ensure that customer concerns and metrology needs are completely resolved. We use the following below.

  • Seek to understand the problem or request by actively listening and questioning to clarify information and interests.
  • Take the initiative to solve problems. Be proactive in seeking solutions, involve other staff members, departments or customers as needed in finding solutions.
  • Use sound judgment. Base our response on knowledge, training, and company policies. If you don’t know, ask!
  • Give accurate, direct responses.
  • Take responsibility to see that questions are answered. If you refer someone to another person, follow up to ensure the customer’s interest is heard, understood and addressed.
  • Respond to phone calls and e-mail as soon as possible, within 24 hours and get back to the customer as agreed.
  • Treat people ethically and with integrity.
  • Encourage communication between employees and customers to increase our understanding, knowledge and problem solving capacity.
  • Regularly examine our performance and efficiency. Use what we have learned from our customers to improve service. Seek feedback from customers.
  • Go the extra step!

When customers are asked why they use Precision Measurements, Inc. service, the common response is: "reliability", "best value", and "excellent service." To speak with a Sales Representative that can best answer your questions, please call (408) 733.8600.